Support
For questions, bug reports or data deletion requests, please email us. You can write in English or Japanese.
If the button does not open, please write to contact@verdolab.com directly.
Please include
- Your support ID (「お問い合わせ用のID」): shown in the "More" (「もっと」) tab of the app. It does not contain your name or email address.
- Your device (iPhone / Android) and OS version
- What happened, or your question (a screenshot helps)
We cannot answer questions about your pet's health.
Petory does not diagnose, decide on treatment, or judge whether something is an emergency. If you are worried, please talk to your veterinarian before recording.
Frequently asked questions
Can I keep my records when I change phones?
If you have moved to a Google or Apple account, sign in with the same account on your new phone. Guest records cannot be moved, so please move to an account from "More" in the app before changing phones.
Can I save my records?
Yes. Use "Export records" (「記録を書き出す」) in the app to save them as a file.
I don't get notifications.
Notifications come from your device only if you turn them on in the app. Please check that notifications for Petory are allowed in your device's Settings.
How do I cancel Petory Pro?
On iPhone, go to Settings → your name → Subscriptions. On Android, open Google Play → Payments & subscriptions → Subscriptions. Deleting the app or your account does not cancel your subscription.
How do I delete my data?
You can delete it from "More" in the app. If you cannot open the app, you can ask us by email. See Delete Account & Data.
Operator
- Verdo Lab
- Wind Ebisu Bldg. 8F, 2-4-8 Ebisu-nishi, Shibuya-ku, Tokyo 150-0021, Japan
- Email: contact@verdolab.com